Sign up for Simon Calder’s free travel email to receive expert advice and money-saving discounts on your next trip. An Indian couple has been awarded over £2,040 in compensation from Singapore Airlines after their business class seats failed to recline during a 5-hour flight from Hyderabad to Singapore. Despite paying more than the equivalent economy class ticket, Anjali and Ravi Gupta experienced malfunctioning seats that prevented them from fully relaxing during their journey.
The District Consumer Disputes Redressal Commission in Hyderabad ruled in favor of the Guptas, ordering Singapore Airlines to refund a portion of their ticket cost along with additional compensation for the mental and physical suffering endured. Mr. Gupta, a high-ranking law enforcement official in India, claimed that they were not treated like business class passengers as promised by the airline.
Singapore Airlines has yet to comment on the matter, but it is clear that this incident will have long-lasting effects on customer satisfaction and loyalty. It is important for airlines to prioritize their customers’ comfort and ensure that all products and services meet expectations before offering them for sale. The Independent has reached out to Singapore Airlines for comment on this matter.
